Terms and Conditions

Movers Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Movers Kingston provides removal, relocation and associated services in the United Kingdom. By making a booking, you agree that these Terms and Conditions will apply to all services supplied to you.

1. Definitions and Interpretation

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, firm or company who requests the services of Movers Kingston.

Company means Movers Kingston, the provider of the removal and associated services.

Services means any removal, packing, loading, transportation, unloading, storage or related services provided by the Company.

Goods means all items, effects and property which are the subject of the Services.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides household and commercial removals, packing and unpacking, loading and unloading, transportation of goods, and, where agreed, storage and waste-related services that are incidental to a removal. Services are provided within the United Kingdom, including Kingston and surrounding areas, and to or from other UK locations as agreed.

The precise scope of the Services will be as set out in the quotation or confirmation provided to the Client. Any additional tasks, including but not limited to dismantling or reassembling furniture, disconnecting appliances, or handling unusually heavy or bulky items, must be expressly agreed and may be subject to additional charges.

3. Quotations and Estimates

Any quotation or estimate is based on the information provided by the Client and on normal access conditions at both collection and delivery locations. Quotations are normally given on the assumption that:

Access for the vehicle is suitable, safe, and unrestricted.

The move can be completed within the agreed time frame without unreasonable delay.

There are no additional items beyond those described by the Client.

The Company reserves the right to alter the quotation if the Client’s requirements change, if access is restricted, if additional services are requested, or if there are delays or circumstances beyond the Company’s control. Any revised charges will be explained to the Client as soon as reasonably practicable.

4. Booking Process

A booking is made when the Client confirms acceptance of the Company’s quotation or estimate and provides all requested details, including full collection and delivery addresses, dates, and any special requirements. The Company will confirm the booking and the agreed service date or dates.

The Client is responsible for ensuring that all information provided is accurate and complete. If information is incomplete or inaccurate, the Company may adjust the charges, amend the Services, or in significant cases, cancel the Contract.

The Company may require a deposit or part payment to secure the booking. The amount and payment deadline will be advised to the Client. A booking is not fully secured until the required deposit has been received and acknowledged by the Company.

5. Client Responsibilities

The Client agrees to:

Ensure that suitable parking and access are available at collection and delivery locations, including any permits where required.

Arrange for lifts, service entrances, or other facilities where necessary and permitted.

Provide accurate details of all items to be moved and highlight any particularly fragile, high value, or awkward items.

Ensure that all Goods are prepared for transport, including proper packing where the Company has not been engaged to provide packing services.

Be present, or arrange for an authorised representative to be present, at the collection and delivery addresses to oversee the move and sign relevant documentation.

Comply with all relevant laws and regulations relating to the Goods and the premises.

6. Payments and Charges

Charges for the Services are as set out in the accepted quotation or as otherwise agreed in writing. Unless otherwise stated, charges are calculated based on factors including time, distance, volume of Goods, number of staff required, and any additional services.

The Client must pay all charges in accordance with the payment terms confirmed by the Company. The Company may require payment in advance, on the day of the move, or on an agreed credit basis. The Client will be informed of the applicable payment schedule at the time of booking.

Payment methods will be communicated to the Client. The Client is responsible for ensuring cleared funds are available by the required date. If payment is not made when due, the Company may:

Refuse to carry out or continue with the Services.

Retain Goods until payment is received in full.

Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

7. Cancellations, Postponements and Changes

The Client may cancel or postpone the Services by giving the Company notice. Any cancellation or postponement may be subject to charges, which reflect the time and resources reserved for the booking.

Where the Client cancels:

If notice is given more than a specified number of working days before the agreed move date, a reduced cancellation fee may apply or the deposit may be partially refundable, as stated in the quotation or booking confirmation.

If notice is given at shorter notice, or on the move date itself, a higher cancellation fee may apply which may include the full estimated cost of the Services.

Where the Client requests changes to the date, time, or scope of the Services, the Company will use reasonable endeavours to accommodate the request but does not guarantee that changes can be made. Changes may result in revised charges or a new quotation.

The Company reserves the right to cancel or postpone the Services if circumstances arise that make performance impossible, unsafe, or unlawful, including severe weather, road closures, accidents, illness, or operational issues. In such cases, the Company will inform the Client as soon as reasonably practicable and offer an alternative date or a refund of any prepaid charges for services not carried out.

8. Exclusions and Limitations of Liability

The Company will take reasonable care in handling, packing, and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from war, terrorism, civil commotion, natural disasters, or other events beyond the Company’s reasonable control.

Loss or damage resulting from defective or unsuitable packing by the Client or third parties not instructed by the Company.

Loss or damage to items that are inherently fragile or unstable, such as glassware, ceramics, or easily damaged furniture, where the Company has not undertaken specialist packing.

Loss of data, software, or other intangible property.

Damage or loss caused by vermin, insects, or environmental conditions such as damp, mould, or temperature changes, particularly in storage.

The Company’s liability for loss of or damage to Goods, where liability is accepted, will generally be limited to a fixed amount per item or per consignment, as specified in the quotation or any separate insurance or liability document. The Client should review these limits carefully and obtain additional insurance cover if necessary.

The Company does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded under English law.

9. Insurance

The Company may hold transit or liability insurance policies for the provision of removal services. Details of insurance cover, including any applicable limits, exclusions, and conditions, are available on request.

The Client is responsible for arranging any additional insurance cover required for their Goods, particularly for high value items or where the standard limits of liability are insufficient. The Company is not responsible for any shortfall between the value of the Goods and the level of insurance or liability accepted.

10. Items Not Accepted for Transport

The Company does not, unless otherwise specifically agreed, accept for transport or storage any of the following:

Hazardous, flammable, explosive, or corrosive materials.

Live animals or plants.

Perishable goods or items requiring temperature-controlled conditions.

Illegal goods or items obtained unlawfully.

Valuables such as cash, jewellery, precious metals, important documents, or collections of significant value.

If such items are included without the Company’s knowledge or consent, the Company shall have no liability for their loss or damage and may arrange their disposal in accordance with applicable law.

11. Waste and Environmental Regulations

The Company operates in accordance with applicable UK waste management and environmental regulations. Where waste removal or disposal forms part of the Services, the Client agrees that:

Only waste that the Company is authorised and equipped to handle will be accepted.

Prohibited or hazardous waste will not be presented for removal.

The Client will accurately describe any waste to be removed and will not misrepresent non-household or commercial waste as household waste.

The Company may refuse to collect or dispose of any items which appear to breach waste regulations, which are unsafe to handle, or which may cause environmental harm.

Where waste is collected, it will be taken to an appropriate facility or transfer station in accordance with applicable law. The Client remains responsible for ensuring that any items requested for disposal may lawfully be disposed of and that all relevant permissions, consents, or licences are in place.

12. Delays and Access Issues

The Company will take reasonable steps to arrive at the agreed times, but times are estimates and not guaranteed unless expressly stated otherwise. The Company is not liable for delays beyond its reasonable control, including traffic congestion, accidents, roadworks, or severe weather.

If the Services are delayed or extended due to access issues, absent keys, incomplete packing, or other reasons attributable to the Client, additional charges may apply based on waiting time or extra labour. The Client should ensure that properties are ready for access and that arrangements with landlords, agents, or other parties are in place to avoid delays.

13. Complaints and Claims

Any loss, damage, or complaint relating to the Services should be reported to the Company as soon as possible and, in any event, within a reasonable time after completion of the Services or after the Client becomes aware of the issue.

The Client should provide full details of the issue, including descriptions of any damaged items and supporting evidence where available. The Company will investigate the complaint and may request further information or inspection of the Goods.

Where liability is accepted, the Company may repair the item, replace it with a similar item, or offer compensation in line with the agreed liability limits. Any claim may be reduced or rejected if the Client fails to notify the Company within a reasonable timeframe or does not allow the Company a reasonable opportunity to inspect the alleged damage.

14. Data Protection and Privacy

The Company will collect and process personal data relating to the Client for the purpose of providing the Services, managing bookings, processing payments, and handling enquiries and complaints. The Company will comply with applicable data protection laws in the United Kingdom.

Personal data will be retained only for as long as necessary for the purposes for which it was collected or as required by law. The Client may have certain rights in relation to their personal data, including the right to access and correct information held about them, subject to applicable law.

15. Subcontracting

The Company may, where necessary, subcontract all or part of the Services to carefully selected third parties. In such cases, the Company will remain responsible for the overall performance of the Contract, but the Client also agrees that the subcontractor may rely on these Terms and Conditions as if it were the Company.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions, which will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the Contract, these Terms and Conditions, or the Services provided by the Company.

By proceeding with a booking, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.